Privacy Policy

Privacy Policy

This Privacy Policy describes how Mellois, operated by NorthBridge Global LLC ("we", "us", or "our"), collects, uses, and shares your personal information when you visit or make a purchase from https://mellois.com (the "Site").

1. Data Controller

  • NorthBridge Global LLC
  • 30 N Gould St, Sheridan, WY 82801, USA
  • Email: info@mellois.com

2. Information We Collect

2.1 Information you provide to us

  • Contact details (name, email address, shipping and billing address, phone number);
  • Order information (products purchased, payment method, transaction ID, order date);
  • Account information if you create an account (username, password);
  • Customer support messages, product reviews, and other communications.

2.2 Information collected automatically

  • Device information (IP address, browser type, operating system, time zone);
  • Usage data (pages viewed, clicks, referring/exit pages, time spent on the Site);
  • Cookies and similar technologies as described in our Cookie Policy.

2.3 Information from third parties

We may receive information about you from payment providers, analytics services, advertising networks, and fraud prevention partners.

3. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfill your orders, including payment, shipping, and returns;
  • To communicate with you about your order, account, or customer support requests;
  • To personalize your experience on the Site and improve our products and services;
  • To send marketing communications (where permitted by law and your preferences);
  • To detect and prevent fraud or other illegal activities;
  • To comply with legal obligations and enforce our Terms of Service.

4. Legal Bases (EEA/UK visitors)

If you are located in the European Economic Area or the United Kingdom, we process your personal data based on the following legal bases:

  • Performance of a contract (to process your orders);
  • Legitimate interests (to operate and improve our business, prevent fraud, and secure the Site);
  • Compliance with legal obligations;
  • Your consent (for certain marketing and cookie uses, where required).

5. Sharing Your Information

We share your information with third-party service providers to help us run our business, such as:

  • E-commerce and hosting platforms (e.g., Shopify);
  • Payment processors (e.g., Shop Pay, credit card processors);
  • Shipping carriers and logistics partners;
  • Analytics and advertising partners;
  • Fraud prevention and security tools.

We may also share information if required by law, to respond to lawful requests, or to protect our rights, property, or safety.

6. International Data Transfers

Your information may be transferred to and processed in countries outside of your country of residence, including the United States. By using the Site, you acknowledge that your information may be processed in jurisdictions with different data protection laws than your own.

7. Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law (for example, tax or accounting purposes).

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access to the personal information we hold about you;
  • Correction of inaccurate or incomplete data;
  • Deletion of your personal information;
  • Restriction or objection to certain processing;
  • Data portability;
  • Withdrawal of consent where processing is based on consent.

To exercise these rights, contact us at info@mellois.com. We may need to verify your identity before responding.

9. CCPA / “Do Not Sell or Share My Personal Information” (California)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to request information about how we collect, use, and share your data and the right to request deletion of your personal information, subject to certain exceptions.

We do not sell your personal information in exchange for money, but we may use cookies and similar technologies for targeted advertising. You can request to opt out of such "sharing" by emailing us at info@mellois.com with the subject line "CCPA Request".

10. Cookies

We use cookies and similar tracking technologies to operate the Site, analyze usage, and support marketing. For more details, see our Cookie Policy.

11. Marketing Communications

If you subscribe to our newsletter or agree to receive marketing, we may send you emails about new products, promotions, and updates. You can opt out at any time by clicking the unsubscribe link in any email or by contacting us.

12. Security

We take reasonable technical and organizational measures to protect your personal information, but no system is 100% secure. We cannot guarantee absolute security of your data.

13. Children’s Privacy

The Site is not intended for children under 13 years of age, and we do not knowingly collect personal information from children. If we learn that a child under 13 has provided us with personal information, we will delete such information.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the Site after any changes constitutes your acceptance of the revised Policy.

15. Contact

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:

  • Email: info@mellois.com
  • Address: NorthBridge Global LLC, 30 N Gould St, Sheridan, WY 82801, USA

Last updated: